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Is AI Really Ready for Customer Support? Here’s What Most Teams Get Wrong
During a September 2025 interview on The Tucker Carlson Show, Sam Altman, Founder of OpenAI, made a bold prediction: “I’m confident that a lot of current customer support that happens…
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SECTORS
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Future of AI
Beyond Prediction and Explanation: Constrained Competence as a Third Path for Artificial Intelligence in High-Stakes Domains
Abstract Current discourse on artificial intelligence strategy presents a binary choice between sophisticated prediction engines and explanatory intelligence systems. Through…
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Future of AI
Why AI Hasn’t Taken Over Marketing – Yet?
ChatGPT, Google Gemini, and other AI-powered platforms are making headlines on a daily basis. There is no surprise that AI…
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Future of AI
Patchwork AI Laws Leave Gaps: Colorado and California
The odd thing about AI is that different uses may have different regulations. In the workplace, a candidate’s privacy rights…
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The Rise of Smart Buildings and How They Help Businesses
Smart buildings are transforming the landscape of commercial real estate. These advanced structures, integrated with intelligent technology, are no longer…
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Future of AI
AI-Specific Patent Memorandum Triggers Uptick in AI Patent Application Filings
A game-changing shift in how the United States Patent and Trademark Office (the “USPTO”) examines Artificial Intelligence (“AI”) patents has…
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FUTURE OF AI
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Future of AI
Beyond Prediction and Explanation: Constrained Competence as a Third Path for Artificial Intelligence in High-Stakes Domains
Abstract Current discourse on artificial intelligence strategy presents a binary choice between sophisticated prediction engines and explanatory intelligence systems. Through…
Read More » -
Future of AI
Why AI Hasn’t Taken Over Marketing – Yet?
ChatGPT, Google Gemini, and other AI-powered platforms are making headlines on a daily basis. There is no surprise that AI…
Read More » -
Future of AI
Patchwork AI Laws Leave Gaps: Colorado and California
The odd thing about AI is that different uses may have different regulations. In the workplace, a candidate’s privacy rights…
Read More » -
Future of AI
AI-Specific Patent Memorandum Triggers Uptick in AI Patent Application Filings
A game-changing shift in how the United States Patent and Trademark Office (the “USPTO”) examines Artificial Intelligence (“AI”) patents has…
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Future of AI
AI Is Transforming Franchising. Referrals Keep It Human.
AI is here to stay. It has transformed the way we do everything, from how consumers shop and communicate, to…
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DOWNLOADS
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Role of a Chief AI Officer (CAIO)
The Role of Chief AI Officer (CAIO) ✔️Create an AI strategy that has an impact: Learn how to think about…
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A Cost-Benefit Analysis Of AI Chatbots For Your Business
Starter Guide for AI Chatbots Discover how better customer experiences can become reality with conversational AI. This whitepaper explores the…
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Trends Driving NLP Investment & Innovation
Trends Shaping NLP Investment and Innovation Discover what is driving innovation in NLP and its data techniques from 150 NLP…
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TECHNOLOGY
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Cyber Security
The impact of PLD 2024 on software companies – and how the industry can prepare
The Hammurabi Codex, composed during the reign of Hammurabi, the sixth king of the Amorite First Dynasty of Babylon in…
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Cyber Security
From Warnings to Weapons: Why Telecom Regulators Must Embrace Technical Defenses
Scams targeting citizens, businesses, and governments are now a national security issue. Regulators must evolve beyond consumer education and punitive…
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Automation
Bromford Housing Transforms Customer Experience with AI-Powered Customer Service Centre
300+ agent Customer Service Centre (CSC) deployment to set new standard for social housing customer service Leading UK housing association, Bromford,…
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Digital Transformation
The Role of Network Intelligence in Reducing Downtime and Increasing Business Agility
There was a time when networks were simply the digital roads and highways of enterprises – obviously essential, yet largely…
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Tech
How High-Quality Cabling Impacts Modern Audio Performance
In the world of audio engineering and high-fidelity sound reproduction, discussions often revolve around amplifiers, speakers, and digital-to-analog converters. Yet,…
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ON-DEMAND WEBINARS
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Leading AI Initiatives: The Strategic Role of the CAIO
Leading AI Initiatives: The Strategic Role of the CAIO Elevate AI Strategy with Proven ROI: Discover that 78% of organizations…
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A Cost-Benefit Analysis of Conversational AI & Chatbots For Your Business
A Cost-Benefit Analysis of Conversational AI & Chatbots For Your Business 5th September 2024 | 17:00 PM BST The AI…
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Getting Your Data AI-Ready: The Value of Master Data Management
Getting Your Data AI-Ready: The Value of Master Data Management 12th September 2024 | 11:00 AM – 11:45 AM BST…
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